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Long-Term Care Ombudsman

What is it?

  • The Long-Term Care Ombudsman provides a voice for consumers of long-term care services in nursing homes, county homes, residential care facilities, adult care facilities, adult foster homes and in private residences.
  • They seek to identify, verify and resolve concerns regarding quality of life and quality of care in the above settings.
  • They work with long-term care consumers, families, as well as staff and administrations of long- term care providers to resolve complaints in an objective, unbiased confidential manner.
  • They answer requests for information regarding rights and choices in long-term care matters.
  • They work to educate consumers, staff and the general public on the rights of consumers of long-term care.

Who is eligible?

  • Long-term care consumers who reside in nursing homes, county homes, residential care facilities, adult care facilities, and adult foster homes and those residing in their own home receiving home and community based care services regardless of age.

What is the process?

  • Anyone may call or write the Long-Term Care Ombudsman to talk about a concern they may have.
  • The Long-Term Care Ombudsman will handle the concern in a confidential manner.
  • The Staff provide advocacy, education, mediation, negotiation and empowerment to resolve the concern.
  • In this client driven system, the client directs the long-term care ombudsman as to how far to proceed with their investigation.

How To Access the Program?

If you have a concern, call the Long-Term Care Ombudsman Office at 1-800-860-5799, Monday through Friday, 9:00 A.M. to 5:00 P.M. or leave a message.

VOLUNTEER!!!

YOU CAN MAKE A DIFFERENCE by becoming an Ombudsman Associate

Ombudsman Associates are critical to the success of the Ombudsman Program.

Volunteers are the first contact most consumers and families have with the program. Your regular visits help residents in long-term care facilities.

Volunteer will receive at least 12 hours of training from our regional program and are certified to perform certain duties:

  • Provide consumers with information about the Ombudsman Program and resident rights;
  • Assist with handling uncomplicated complaints;
  • Are a voice for those who are unable to make their voice heard;
  • Enhance the quality of life of nursing home residents.