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AAAs Achieve Superior Satisfaction Rating

  Posted on February 1, 2012

Consumers gave Ohio’s 12 Area Agencies on Aging (AAAs) a better than 99% approval rating throughout 2011.  On January 30, 2012, the Ohio Department of Aging released data reporting results of its consumer satisfaction survey for all AAAs.  Consumers rated their satisfaction through participation in programs offered by AAAs at over 99% statewide.

Duana Patton, Chief Executive Officer of the Ohio District 5 Area Agency on Aging, Inc. which covers Ashland, Crawford, Huron, Knox, Marion, Morrow, Richland, Seneca and Wyandot Counties applauds the Area Agencies achievement.  “We see evidence of the success of the local Area Agency on Aging every day in helping consumers retain their independence.  It is very gratifying to see statewide that consumers themselves are validating the quality services being provided through the 12 Area Agencies on Aging. ”

AAAs were created by the Older Americans Act of 1965.  The Act directs AAAs to advocate for and to serve older Ohioans, their families, and caregivers.  In all 88 Ohio counties, AAAs provide information and referral to local programs and pre-admission screening and assessment for people seeking long term care. They also provide care management for older adults receiving long-term care services, including the PASSPORT program.  The AAAs provide care transitions programs to keep people in their homes and communities rather than nursing facilities, and they offer elder rights, wellness, prevention, education and respite programs.

A PASSPORT consumer from Morrow County shared “I do not know what I would do without the program.  I am so satisfied with my personal care aides.  I appreciate PASSPORT and so do my kids.  I have had my share of medical problems throughout the years.  I feel comforted by the fact that I have people coming in to help me.  My case manager always sees I get the equipment I need.”

A PASSPORT consumer’s daughter from Bucyrus:  “PASSPORT has been a lifesaver.  I could not have done it without PASSPORT.  It has been a God send.  It’s enabled me to keep mom comfortably in her home; to keep her in a warm, comfortable home environment; to have the peace of mind for her and myself that she is well taken care of.  It would have been impossible for me to do this on my own.  She probably wouldn’t still be here without PASSPORT.  PASSPORT has saved my mom’s life – literally.”

The Ohio District 5 Area Agency on Aging, Inc., located at 780 Park Avenue West in Mansfield, can be reached at 419-524-4144 or 800-860-5799 or  online at

Bev Rosich, Communications Manager
Ohio District 5 Area Agency on Aging, Inc.
780 Prk Avenue West 
Mansfield, Ohio  44906 
419-522-5612, ext. 1157