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Area Agency on Aging Chief of Quality Management Joyce Boling retires after 30 years of dedicated service


  Posted on June 5, 2017

Ontario OH -- The Ohio District 5 Area Agency on Aging, Inc.'s Chief of Quality Management, Joyce Boling, will retire in June after a 30-year career at the Agency.

"Joyce has been an asset to make the Agency what it is today," said
Chief Executive Officer Duana
Patton. "Over 30 years, she has helped the Agency grow and change."

Boling joined the Agency on May 1, 1987 as an Ombudsman; In 1989, Boling became the manager of the newly funded Care Coordination program, a program she both designed and implemented. The Care
 Coordination program serves over 2,000 individuals each year; In 1990, Boling became the
Quality Assurance Manager and developed the provider base for the PASSPORT Program; In 2010, she became the Chief of Quality Management, and has continued in the provider relations and quality management arena for the rest of her career.

"[Boling's] notable work in provider relations and quality assurance built the provider network in our nine-county region, allowing us to successfully
 implement the PASSPORT Home Care Program and the Assisted Living Program, which have served thousands of consumers over the past 27 years," said Long Term Care Ombudsman Program Director Bev Tatro.


Tatro, who has worked with Boling for the past 28 years, believes few have had the talent and skills to accomplish what Boling has in her career at the Agency.


"Joyce has had a permanent influence on the Area Agency on Aging as well as me, personally," said Tatro. "I can honestly say that I have never known a more talented and respected professional."


The Ohio District 5 Area Agency on Aging, Inc., located at 2131 Park Avenue West in Ontario,
provides leadership, collaboration, coordination and services to older adults, people with disabilities, their caregivers & resource networks that support individual choice, independence
 and dignity.